Shipping Policy

Thank you for shopping with Roveliqo. We are committed to providing a reliable and transparent shipping experience for every customer. Please review the information below before placing your order.

Order Processing

Once your order has been successfully placed, our team will review and prepare it for shipment. Orders are processed after payment has been confirmed.

In some cases, processing may require additional verification due to payment review, address confirmation, product availability, or other order-related matters.

Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.

Shipping Destinations

Roveliqo ships to eligible addresses in the regions and countries available during checkout.

Shipping availability may vary depending on the product, destination, local regulations, carrier restrictions, and other logistical factors.

If we are unable to ship an order to the address provided, we will contact you using the information submitted with your order.

Shipping Fees

Shipping charges, when applicable, will be displayed during checkout before payment is completed.

Certain products, destinations, or promotional offers may qualify for free shipping. Any applicable shipping fees will be clearly shown before you confirm your purchase.

Tracking Information

When tracking is available, tracking details will be provided after your order has been dispatched.

Please note that tracking updates are provided by the shipping carrier and may not always appear immediately after the shipment has been created.

Customers are responsible for ensuring that the email address and contact information provided at checkout are accurate.

Shipping Address

Please carefully review your shipping address before completing your order.

Roveliqo is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist you before the order is processed or shipped. Once an order has entered the shipping process, changes may no longer be possible.

Multiple Packages

Some orders may be shipped in separate packages due to product availability, warehouse location, package size, or carrier requirements.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not controlled by Roveliqo.

We recommend reviewing your local import regulations before placing an international order.

Delivery Issues

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location, with household members, neighbors, reception areas, or other secure locations where the carrier may have left the package.

You may also contact the shipping carrier directly for additional delivery information.

If you are still unable to locate your package, please contact Roveliqo customer support and provide your order number and relevant tracking information so we can assist you.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact our customer support team with your order information and, where applicable, photographs of the package and product.

We will review the situation and work with the shipping provider when necessary to determine an appropriate solution.

Delivery Delays

Shipping operations may occasionally be affected by circumstances outside our reasonable control, including severe weather, customs inspections, transportation disruptions, carrier issues, public holidays, high shipping volumes, natural disasters, or other unforeseen events.

Roveliqo will make reasonable efforts to assist customers with shipping-related concerns but cannot guarantee carrier performance or prevent delays caused by third parties.

Incorrect or Undeliverable Addresses

If a package is returned because the shipping address provided was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply if the customer requests reshipment.

Please ensure all shipping information is accurate before completing your purchase.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations will be possible after an order has entered processing or has been handed over to the shipping carrier.

Contact Us

If you have any questions regarding your order, shipment, or tracking information, please contact Roveliqo Customer Support through the contact information provided on our website.

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.

Roveliqo reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our shipping practices, carrier requirements, or applicable regulations.